All international customers are responsible for the costs in sending items back to us.
Please note, it is important that you label the parcel as a 'return to original sender' as this will ensure there are no custom duties to pay. If this is not marked properly the parcel will be returned to you to be resent correctly.
Refunds will be credited to the original payment method only (for example credit card or PayPal account) and this can take up to 5 working days depending on your bank.
We do not offer exchanges to international customers; if you wish to change an item you will need to return the item(s) back to us for a refund and then place a new order. Please post to our distribution office:
Cube Partnership Limited
Unit C2 Penrhyn Court
Knowsley Business Park
The customer is responsible for returning the item to us, please make sure you take adequate steps to ensure the security of the contents during transit back. We cannot be held responsible for exchange or refund if reasonable steps are not taken.
Once the item is reviewed by our returns team a refund will be automatically processed to payment account made to purchase within 3-5 business days.